Refund Policy
Purchases Through Etsy
If you purchased through Etsy, refund requests are handled according to Etsy's refund policies and procedures. Guv1 Digital will cooperate with Etsy's processes where appropriate. Please use the refund or support process provided by Etsy in the first instance.
Direct Purchases
If you purchase directly from Guv1 Digital, please contact us through our support centre at digital.guv1.com/support. Before requesting a refund, please review our support resources — many issues can be resolved through setup instructions, FAQs, or troubleshooting guidance.
Digital Product Refunds
Because digital Products can be accessed, downloaded, or used immediately after purchase, all sales are considered final unless otherwise required by applicable law. However, we may consider refund requests where:
- The Product is materially different from its description
- The Product cannot reasonably be used due to a significant defect
- A technical issue cannot be resolved through reasonable support efforts
- A duplicate purchase was made accidentally
- A refund is required by applicable consumer protection laws
Refund decisions are made on a case-by-case basis.
Before Requesting a Refund
If you experience a problem with a Product, please contact support first at digital.guv1.com/support. Our support resources and support process are designed to help resolve issues as quickly as possible. Providing support may allow us to resolve the issue without needing a refund.
Your Consumer Rights
Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws. Some jurisdictions provide specific rights regarding digital products, including circumstances where refunds or remedies may be required by law.
Changes to This Policy
We may update this Refund Policy from time to time. When we make changes, we will update the version number and "Last Updated" date at the top of this page.
Contact Us
Refund questions can be submitted through our support centre: